1.1 Can you identify to me which workplace procedures are relevant to your job in which you can demonstrate compliance with health and safety?

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Please complete Assessment [WQA5] `Ensure your own actions reduce the risk to H&S Q&A` prepared by Rachael Lemon: Please answer the following knowledge questions directly into the text box or in a word document, make sure you carefully read them and refer to the assessment criteria if you are unsure what`s being asked,
Use real examples of experiences from your apprenticeship training in the pharmacy, your SOP`s and workplace legislation, remember confidentiality and refer to colleagues by role rather than name.

 

Unit 2 Ensure your own actions reduce risks to health and safety


1.1 Can you identify to me which workplace procedures are relevant to your job in which you can demonstrate compliance with health and safety?


1.2. Tell me what aspects of your job could harm you or others if health and safety rules are not followed?


1.3 Tell me which aspects of the workplace could harm you or others if health and safety rules are not followed?


1.4. Explain to me the differences between manufacturer’s instructions and workplace legislation and give me an example of this in the workplace?

 

Please complete Assessment [WQA6] `Assemble prescribed items Q&A L/O 5` prepared by Rachael Lemon: Please answer the following knowledge questions directly into the text box or in a word document, make sure you carefully read them and refer to the assessment criteria if you are unsure what`s being asked,
Use real examples of experiences from your apprenticeship training in the pharmacy, your SOP`s and workplace legislation, remember confidentiality and refer to colleagues by role rather than name.

Unit 5 Assemble prescribed items (dispensing)


5.1 Explain to me what the basics of current legal and ethical requirements of assembling prescribed items are?


5.2 Tell me what your SOPs say for assembling prescribed items?


5.3 Tell me about the local and national guidelines surrounding assembling prescribed items?


5.4 Give me an example of a time when you needed to refer to the pharmacist as the task was outside the limitations of your job role, explain what happened?

 

Please complete Assessment [WQA7] `L2 Assist with provision of pharmacy service Q&A` prepared by Rachael Lemon: Please answer the following knowledge questions directly into the text box or in a word document, make sure you carefully read them and refer to the assessment criteria if you are unsure what`s being asked,
Use real examples of experiences from your apprenticeship training in the pharmacy, your SOP`s and workplace legislation, remember confidentiality and refer to colleagues by role rather than name.

Unit 1 Assist with the provision of a pharmacy service to meet individual’s needs


4.1 Can you tell me which SOP’s in your pharmacy relate to meeting the customers’ needs and explain to me how you follow them as a trainee dispenser? (include why you think they are important and relevant etc)

4.2 Describe the importance of maintaining customer satisfaction within your pharmacy and tell me why you think its important?

4.3 explain to me how you personally contribute to customer service and can you give me any work related examples?

5.3 Explain to me the different types of information you provide to customers and tell me what you think the benefits of each are?

5.4 describe to me what kinds of information you can give to customers whilst staying within your job role limits

5.5 describe to me what kinds of information the pharmacist would need to give the customer and explain why?

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