1.1 Describe communication models and systems used in businesses

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ATHE Level 3 Diploma in Business

Communication Skills for Business

Unit aims

To develop knowledge and understanding of communication in organisations and to develop personal communication skills

Learning outcomes:

1. Know how businesses communicate

1.1 Describe communication models and systems used in businesses

1.2 Describe the methods used and the benefits of both informal and formal communication systems

1.3 Outline the principles of effective communication

1.4 Explain how technology is used for different types of communication

1.5 Explain the barriers to effective communication

2. Be able to present business information orally

2.1 Use different styles and methods of oral communication for different audiences

2.2 Present business information orally in a formal situation

2.3 Respond to questions arising from presentation of business information

3. Be able to communicate business information in writing

3.1 Communicate information using appropriate written business styles and methods

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