1.1 Evaluate the appropriateness and efficiency of different communication channels and tools

Unit 2: Communicating in a Business Unit reference number: D/506/4145

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Learning outcomes Assessment criteria

1 Understand the principles of

effective communication in

organisations

1.1 Evaluate the appropriateness and

efficiency of different

communication channels and tools

1.2 Explain the use of vertical, lateral or

networked communication channels

and tools

1.3 Explain how the use of clear and

correct language supports effective

communication

2 Understand the role of

communication in organisations

2.1 Analyse the features of different

models of business communication

that support administrative services

2.2 Evaluate the strengths and

weaknesses of an organisation’s

communications system

2.3 Justify improvements to an

organisation’s communications

system

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