1.1 Identify the resource requirements for providing communication tools and processes for remote or virtual working

Title Support remote or virtual teams

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Learning Outcomes Assessment Criteria The learner will: The learner can:

1. Be able to assess the support needed by remote or virtual teams
1.1 Identify the resource requirements for providing communication tools and processes for remote or virtual working
1.2 Specify effective tools and processes that are capable of supporting remote or virtual teams
1.3 Identify processes and systems that will enable people to connect to information and knowledge remotely and securely
1.4 Plan how to assure the safety of staff in remote teams
2. Be able to support remote or virtual teams
2.1 Provide guidelines, training, information and coaching to support remote or virtual teams
2.2 Identify areas for improvement from monitoring processes and information
2.3 Facilitate interactive collaboration amongst stakeholders
2.4 Take action to ensure that team members adhere to regulatory, professional and commercial requirements
2.5 Take action to ensure that data security and confidentiality issues arising from remote or virtual working are addressed
2.6 Take action to ensure that records management issues arising from remote or virtual working are addressed

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