1.1 Outline the role of administrative management

401 Fundamentals of administrative management

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Assessment criteria

The candidate can:

1.1 Outline the role of administrative management

1.2 Demonstrate how the role of the administrative manager relates to the functions of

management

1.3 Evaluate the role of the administrative manager in the context of the administrative

management function

1.4 Analyse the strengths and weaknesses of administrative managers

Amplification of assessment criteria

1.1 Outline the role of administrative management

1.1.1 Demonstrate why administrative management is a key role within organisations

1.1.2 Identify the role and responsibilities of an administrative manager

1.1.3 Explain the contribution of administrative management to different types of

organisations (e.g. profit making, non-profit making, charities, large, SMEs, etc.)

1.2 Demonstrate how the role of administrative manager relates to the functions of

management

1.2.1 Identify the key functions of management

1.2.2 Demonstrate, using examples, the role of the administrative manager in achieving

the key functions of management

1.3 Evaluate the role of the administrative manager in the context of the administrative

management function

1.3.1 Identify and give examples of the activities that make up the administrative

management function

1.3.2 Assess the contribution of the administrative manager to business functions

1.4 Analyse the strengths and weaknesses of administrative managers

1.4.1 Identify the skills profile required by an administrative manager

1.4.2 Demonstrate, by using examples, how these skills support administrative

management within different organisations

1.4.3 Examine the ways in which administrative managers’ weaknesses can affect their

job performance

Assessment criteria

The candidate can:

2.1 Describe the main features of administrative systems employed in different types of

organisations

2.2 Explain how organisations manage information flows

2.3 Analyse and evaluate the role of information and communication technology (ICT) in

supporting administration

Amplification of assessment criteria

2.1 Describe the main features of administrative systems employed in different types of

organisation

2.1.1 Outline the main features of administrative systems

2.1.2 Evaluate the contribution of administrative systems to organisations of different

types and size

2.2 Explain how organisations manage information flows

2.2.1 Use examples to explain information flows within organisations

2.2.2 Demonstrate how information flows are managed within organisations

2.2.3 Assess the contribution of information flows within organisations

2.3 Analyse and evaluate the role of information and communication technology (ICT) in

supporting administration

2.3.1 Explain the role of ICT in supporting administration

2.3.2 Analyse and evaluate the contribution of ICT in supporting administrative

Management

Assessment criteria

The candidate can:

3.1 Understand different models of communication

3.2 Analyse the strengths and weaknesses of an organisation’s communication system

3.3 Recommend how an organisation’s communication system can be improved

Amplification of assessment criteria

3.1 Understand different models of communication

3.1.1 Identify the models of communication used by administrative managers

3.1.2 Demonstrate, using examples, how various models of communication are used to

support administrative management

3.2 Analyse the strengths and weaknesses of an organisation’s communication system

3.2.1 Describe an organisation’s communication system

3.2.2 Identify its potential strengths and weaknesses

3.2.3 Compare its system to one or more models of communication

3.3 Recommend how an organisation’s communication system can be improved

3.3.1 Propose how weaknesses can be tackled and strengths embedded

3.3.2 Make justified recommendations to improve communications within this

organisation

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