This assignment is designed to assess learning outcomes:
1. Demonstrate an understanding of the skills required for effective writing of letters and documents
2. Identify the essential elements of well written accurate, lucid documentation in a business environment.
3. Apply those skills practically to hypothetical scenarios.
This assignment requires you to answer the followingtwo questions:
After your washing machine broke down at home, you contacted your insurance company and reported the fault. The advisor who spoke to you on the phone, was not patient and their tone was unprofessional. When you complained about this, you were told that you were the problem. Nevertheless, you were told that an engineer will turn up the following week at a specified time. The following week, you took the morning off from work in order to be available to allow the engineer access. On the day, the engineer failed to turn up on time and when you called the company, you were told that he will be late for another 3 hours, which meant that you will not be able to return to work this afternoon. You tried to explain the impact of this over the phone, but the advisor disconnected the call.
Three hours later, the engineer attended and walked with his dirty shoes over your expensive carpet before finally repairing the washing machine. However, on his way out, the engineer used one of your clean towels to wipe his dirty hands which was full of oil. You got really upset but the engineer looked at you and laughed before leaving your house. You called the insurance company to raise those issues, but were on hold for over an hour without anyone answering.
The whole experience was poor and you decided to write a letter of complaint to your insurance company highlighting the issues you encountered with their advisor and the attended engineer. In your letter, highlight the reason behind your annoyance and the losses you incurred, in addition, provide an account of what you expect from them to put things right.
The company’s details are: Domestic Cover, Hellfordshire, HH1 1HH. Tel 01784545214 (400 words)
Write a report of things to include and to avoid when writing an e-mail to both; a colleague of yours and an external person who does not work at your place of employment. You also need to highlight the importance of social media in general and how it can be used within your place of employment in particular.
You may create a fictitious company, but you should apply some of the advice given in class. (1,100 words)