a) A small fruit and vegetable shop has been opened by a husband and wife who have no knowledge about computer systems. They are aware that they need to create a database and would need to record sales and purchases. How would you approach this developmen

BCS Level 4 Certificate in IT INFORMATION SYSTEMS

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SECTION A
Answer 2 questions (out of 4). Each question carries 30 marks.
A1
a) A small fruit and vegetable shop has been opened by a husband and wife who have no
knowledge about computer systems. They are aware that they need to create a database
and would need to record sales and purchases.
How would you approach this development? (12 marks)
b) A large ferry shipping company is investing in a new route from England to France. The
company needs an entirely new system to deal with all the applications such as bookings
from passengers, buying food and drinks for the restaurants, selling the food, recruiting
staff, paying staff etc.
Describe a suitable methodology that could be used to analyse all the requirements.
(12 marks)
c) Give examples of the following techniques:
i) An entity model
ii) An object model (2 x 3 marks)
A2
a) Several systems can be used within an organisation. Discuss the main features of each of
the following:
i) Transaction Processing System
ii) Data Warehouse System
iii) Knowledge Based System
iv) Decision Support System (4 x 3 marks)
b) Describe the main functions of a database management system. (15 marks)
c) Briefly describe a relational database management system. (3 marks)
A3
a) Explain the following business functions:
i) Purchasing
ii) Marketing
iii) Human Resource Management (Personnel)
iv) Stock Control (4 x 3 marks)
b) There are typically THREE levels of management information within an organisation.
Identify the three levels giving an example of each. (3 x 2 marks)
c) Describe and give an example of ONE narrative and ONE graphical specification
technique (6 marks)
d) Briefly describe the content of a program specification document. (6 marks)
A4
a) The use of the internet is now universal, however many data security problems can occur
not only on the internet but within a company. Briefly describe typical security problems
and solutions you would recommend to ensure a company’s data is secure both externally
and internally. (12 marks)
b) Testing and training are two essential functions required during system development.
i) Discuss the testing strategies you would adopt throughout the development. (8 marks)
ii) Prepare a brief report for management showing your plans for training all levels of
users. (4 marks)
c) System developers need to ensure they are up to date with legal issues concerning data
and information. Give TWO examples of relevant legal acts you are familiar with and
briefly state which areas they cover. (6 marks)
SECTION B
Answer 5 questions (out of 8). Each question carries 12 marks.
B5
Traditional HCI defines three type of users, Novice, Intermediate and Expert.
Discuss how you would design data capture screens that would be relevant to all three levels
of user. (12 marks)
B6
Entity Relationship Modelling and Normalisation are two complementary techniques used to
create data structures.
a) Describe these TWO techniques (2 x 3 marks)
b) Comment on the advantages and disadvantages of both techniques (2 x 3 marks)
B7
You have been asked to assemble a design and development team to produce a new large
system application. Provide an outline of the roles and jobs that you consider essential to be
in that team. (12 marks)
B8
Define the tools and techniques of
a) hard methodology (6 marks)
b) soft methodology (6 marks)
B9
Using the following numbers,
4,3,2,1,5,3,2,5,2
illustrate what is meant by the following terms:
a) Mean (4 marks)
b) Mode (4 marks)
c) Median (4 marks)
B10
a) What is meant by the following terms and provide an example?
i) Raw data
ii) Information (2 x 2 marks)
b) For EITHER the term Big Data OR the term Social Media Data, describe what is meant
and identify some of the difficulties in processing the data. (8 marks)
B11
What is meant by the following terms?
a) Hypertext
b) Hypertext mark-up language (HTML)
c) Hypermedia
d) Multimedia (4 x 3 marks)
B12
Documentation is often seen as the least important aspect of systems development. What
quality assurances procedures would you put in place to ensure that any documentation
produced is of the highest standard?
(12 marks)

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