Administrative systems to support facilities operations and evaluation
Scenario
You are a facilities inspector and you have recently been asked to undertake a review of the facilities management in a particular (Hilton Hotel London – Docklands Riverside) hospitality organisation. You are asked to review the floor plan, maintenance schedule, health and safety precautions and compliance with legislation in this organisation, and to carry out research to understand effectiveness of the policies in place.
Task 2: Administrative systems to support facilities operations and evaluation and review of the quality and effectiveness of the facilities management.
(LO 3, LO4: 3.1, 3.2, 3.3, 4.1, 4.2 and M1, M2, M3, D1, D2, D3)
For this task, you will research the administration of facilities operations in your case study venue. Working in pairs, create a 20-25 minute presentation. Both team members must contribute to the preparation of all assessment criteria and delivery of task 2. It is best to carry out research prior to your presentation to collect data which will enable you to analyse the quality and effectiveness of facilities operations of the case study business.
The findings from task 2 should be presented as an oral presentation on the given date. Presentation slides need to be submitted, along with self-evaluation evidence and your bibliography.
- Report of appropriate criteria you established to evaluate the quality and effectiveness of facilities operations, i.e. the quantitative and qualitative criteria and data collection methods you used to evaluate the quality and / or effectiveness of facilities operations in the case study business. (LO 4.1). The choice of criteria actually used is justified in a merit level report (M1).
- Report of the implementation of evaluation and review procedures to analyse the quality and effectiveness of facilities operations (LO 4.2). A merit level report analyses the data you collected about the quality and effectiveness of the facilities operations in the case study business (M2). A distinction level report well analyses data from at least two different sources, e.g. customers, staff, management, review websites (D1).
- A conclusion which summarises learning, bringing ideas together. A distinction level conclusion is well justified and makes realistic recommendations for improvements in the facilities management at the case study business. (D1)
- Self-evaluation of your learning both individually and as a team. Include evidence in your Moodle submission such as notes of team meetings, emails, text messages, etc. A distinction level self-evaluation demonstrates your ability to reflect in depth on the strengths, weaknesses and areas for improvement in your learning (D3).
For M1 discussions about facilities operations are analytical and effective judgements are made about the provision and quality of facilities operations.
For M2 discussions are well applied to the case study business and based on primary and secondary research.
For M3 the presentation is well-structured, logically presented and well aided by visual media. Citations are clearly present and the bibliography is in the Harvard referencing format.
For D1 the conclusion is in depth and comes directly from your own reflective critical thinking.
For D2 there is good evidence of independent research. Activities have been planned and managed well.
For D3 your self-assessment in your final presentation shows in-depth evaluation of both what you have learnt and how you have learnt it, both individually and working as a group, with recommendations for future learning.
