• Describe the structure and culture of an organisation and evaluate the inter-relationships between the different processes and functions of an organisation

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Outcomes Assessment criteria for pass
To achieve each outcome a learner must demonstrate
the ability to:

1 Evaluate the importance of
business processes in
delivering outcomes based
upon business goals and
objectives

• describe the structure and culture of an organisation
and evaluate the inter-relationships between the
different processes and functions of an organisation
• identify the mission, aims and objectives of an
organisation and analyse the effect of these on the
structure and culture of the organisation
• define the methodology to be used to map processes
to the organisation’s objectives and functions and
evaluate the output of the process and analyse
quality gateways

2 Develop plans for their
areas of responsibility and
implement operational plans

• develop plans which promote goals and objectives
for own area of responsibility and ensure plans are
consistent with legal, regulatory and ethical
requirements
• use objectives which are specific, measurable,
achievable, realistic and time-based to align people
and other resources in an effective and efficient way
• prepare and agree implementation plans which
translate strategic targets into practical efficient and
effective actions
• manage work activities to prevent ineffective and
inefficient deviations from the operational plan
through effective monitoring and control
• implement appropriate systems to achieve objectives
and goals of the plan in the most effective and
efficient way, on time and to budget and to meet
organisational standards of quality

3 Design and monitor
appropriate systems to
ensure quality of product
and services

• define the resources, tools and systems required to
support the business process
• define and implement quality audit systems/practice
to manage and monitor quality to standards specified
by the organisation and process operated
• embed a quality culture to ensure continuous
monitoring and development of the process
4 Manage health and safety in
the workplace

• carry out risk assessments as required by legislation,
regulation and organisational requirements and
ensure appropriate action is taken
• identify health and safety regulations and legislation
applicable in specific work situations and ensure
these are correctly and effectively applied
• systematically review organisational health and
safety policies and procedures in order to ensure
they are effective and that they comply with the
appropriate legislation and regulations
• ensure practical application of health and safety
policies and procedures in the workplace

5 Improve organisational
performance

• monitor systems and work activities and identify
problems and opportunities for improvement
• recommend improvements which align with the
organisation’s objectives and goals and which result
in a reduction in the variation between what
customers and other stakeholders want and what
products, processes and services deliver
• identify the wider implications of proposed changes
within the organisation
• plan, implement and evaluate changes within an
organisation

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