Describe the transformation process by which organisations produce & deliver goods & services.

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Learning Outcomes:

On successful completion of this module students will be able to:

1.Describe the transformation process by which organisations produce & deliver goods & services.

2.Critically discuss the differences between service operations and manufacturing operations.

3.Collaborate with healthcare professionals to select a patient/healthcare process to improve

4.Apply core operations management concepts to design more effective utilisation of resources.

5.Apply the characteristics, roles and techniques of project management to their module project.

6.Reflect on their role in contributing to the project

Assignment


(Learning Outcomes 1 and 2 are assessed in Part I).Critically discuss how Lean Principles, when applied to healthcare, can result in operational improvements.

Part II

75%

Project Management demonstrated by mapping and redesigning a healthcare process

Using the procedure known as ‘process mapping’, describe how you would resolve an issue within your patient related work environment or non patient context that requires improvement.

1.Using the principles of operations management map your process to represent the current situation

2.Critically analyse your current process with a view to optimizing the process to meet defined quality

3.Based on your analysis of the current state, suggest possible improvements and represent your redesigned process. Provide data to support your suggested improvement.

4.Apply the characteristics and techniques of project management in your assignment

5.Reflect on your experience of completing this assignment project.

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