CONTENT:
SAP CRM INTERVIEW CRM is a company`s strategy in order to find, attract and win new clients; nurture and retain those the company has already; entice clients back; reduce the costs of marketing and client service.Business process management is a synthetic approach to making an organization`s workflow more effective, more efficient and more capable of adapting to an ever-changing environment.To manage the day to day operations, logistics, finance, month end quarters and yearly activities of an organization.They report to the service providers or the organization.CRM specializes in Customer Relationship Management functionality like interactions with customers while R/3 covers Enterprise Resource Planning and therefore provides functional modules such as finance or sales and distribution.CRM is a business philosophy involving identifying, understanding and better providing for your customers while building a relationship with each customer to improve customer satisfaction and increase profits.This is a type of software that one uses to take care of Customer Relationship Management.Automating operations is the use of control systems and information technologies to reduce the need for human work in production of goods and services.Enables a company recognize the majority or productive and unprofitable customers Improves the sales by advertising and cross marketing different productsIt provides customer information and facts without difficultyEnhances customer satisfactionProvides better customer serviceMinimization of the organization`s expensesThe benefits are; staff close deals faster, minimize expense through, sharing and exchange of information is enabled, customer retention is achieved.Collection of data for CRM projects can be through response to campaigns, sales and purchase data, web sales data, account information, service and support records, demographic data and shipping and fulfillment dates.The provision with CRM to buffer data is by CRM stores, all orders, products and prices etc. used in the internet sales but it can also be kept in CRM database.CRM and ITS can be maintained in one system but it is not recommended since it would not allow for good security if both are implemented in one server.The time it takes to put together well conceived CRM project depends on the complexity of the project and its components.Collection of data for CRM projects can be collected through response to campaigns, sales and purchase data, web sales data, account information, service and s...
