Explain the importance of providing excellent customer service in travel and tourism organisations

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P1 explain the importance of providing excellent customer service in travel and tourism organisations

P2 describe customer service provision in travel and tourism organisations to meet the individual needs of different types of customers

M1 assess how customer service provision meets specific customer needs in travel and tourism organisations

D1 make recommendations for how a travel and tourism organisation can improve its ustomer service provision to meet specific customer needs

P3 describe the customer service skills required to meet customer needs in travel and tourism contexts

P4 demonstrate customer service skills in travel and tourism situations [SM 1, SM 2]

M2 deal independently with customers in travel and tourism situations

D2 demonstrate good product knowledge, customer service and selling skills to provide a consistently high standard of customer service in different

P5 demonstrate selling skills in a situations travel and tourism situation [SM 1, SM 2, EP 5].

M3 demonstrate effective selling skills in a travel and tourism situation.

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