P1 explain the importance of providing excellent customer service in travel and tourism organisations
P2 describe customer service provision in travel and tourism organisations to meet the individual needs of different types of customers
M1 assess how customer service provision meets specific customer needs in travel and tourism organisations
D1 make recommendations for how a travel and tourism organisation can improve its ustomer service provision to meet specific customer needs
P3 describe the customer service skills required to meet customer needs in travel and tourism contexts
P4 demonstrate customer service skills in travel and tourism situations [SM 1, SM 2]
M2 deal independently with customers in travel and tourism situations
D2 demonstrate good product knowledge, customer service and selling skills to provide a consistently high standard of customer service in different
P5 demonstrate selling skills in a situations travel and tourism situation [SM 1, SM 2, EP 5].
M3 demonstrate effective selling skills in a travel and tourism situation.