I DO NOT HAVE THE TEXTBOOK. Textbook: Blanchard N. P. & Thacker J (2013) Effective Training, 5/E, Pearson, ISBN: 9780132729048 Read Case Study at the beginning of chapter 9. Answer the following questions: • How much does the re- cleaning cost Nicky per year? Show all mathematical calculations. • If everyone is trained, how much will the training cost? How much will training cost if only the group with the most errors is trained? Show costs in a spreadsheet and all mathematical calculations. • If everyone is trained, what is the cost savings for the first year? If only the group with the highest re- cleaning requirements is trained, what is the cost savings for the first year? Show all mathematical calculations. • What is your recommendation for this training based on the expected return on investment? Should just the group with the most re- cleanings be trained or should both groups be trained? Provide a rationale for your recommendation that includes both the financial as well as other factors that may be important in making this decision. Show any mathematical calculations used. • Let’s back up and assume that employees had the KSAs needed to clean the offices effectively. What other factors might you look at as potential causes of the recleaning problem?