Implementation of IT system (ERP) in Banking

Project Management Implementation of IT system (ERP) in Banking Table of Contents Summary Introduction (Aims & Objectives) ERP System Implementation of ERP in Banking 1- Strategic Planning 3- Data Collection and Review 4- Training and Testing 5- Going Live and Assessment Conclusion and Recommendations References

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It can be said that Project Management is the procedure of completing project goals, schedule, spending plan and carrying out, through an arrangement of practises that initiate and end at particular emphases in time and generate quantifiable as well as qualifiable deliverables. Additionally, fruitful project management is the speciality of uniting the errands, resources and individuals imperative to accomplish the business aims and targets inside of the predefined time requirements and inside of the money related recompense. It has been watched that projects and projects are connected forthrightly to the vigorous aims and actions of the association upheld. It is said that compromising in project planning is a formula for the debacle, regardless of what the reason is. In this way, the start stage is basic to the achievement of the project as it builds up its centre establishments. Viable project planning contemplates all parts of planning including partner engagement, advantages mapping, hazard evaluation, and also the genuine arrangement, plan, itself.  Consequently, ERP with 5 of its key processes is implemented within banking.

Introduction (Aims & Objectives)

ERP implementation planning requires ERP specialists who know the business in which it must be executed; know the ERP system picked as well as what it requires to implement it on time and on a spending plan. It has been watched that ERP is huge for the associations as it expands profitability, as well as correspondingly builds adaptability and customer agreeability. Notwithstanding this, it amplifies the adequacy of business systems by killing expenses, inefficiencies, in addition to improving, and empowering business to handle associations with merchants. Consequently, ERP plays a vital role within the banking industry, if implemented successfully. Thus, the aim and objective of this paper are to develop a project management plan in order to implement ERP system in the banking system.

ERP System

According to Maditinos & Chatzoudes (2011), an ERP is bundled programming which is utilised by numerous organisations to incorporate business works and scatter standard data and procedures all through association. This product incorporates venture wide data and business exercises, for instance, creation, and human asset, appropriation, deals and promoting. In addition, it empowers the organisation to deal with its resources proficiently and viable. Madapusi & D`Souza (2012) indicated that ERP picked up prominence in ahead of schedule in the mid-90s and got to be one of the best programmings to oversee business forms. This system is a suite of completely incorporated programming applications that are utilised to perform authoritative business capacities, for example, monetary bookkeeping, acquirement, and workforce organisation. The thing that recognises ERP systems from "stand-alone" best-of-breed regulatory programming arrangements is the mix that takes into consideration more productive handling and wipes out excess information section and compromise assignments (Kwak & Park, 2012).

The usefulness gave by ERP systems is normally given in real groupings or modules. These modules commonly address the major regulatory capacities inside of state government: budgetary bookkeeping and management, HR and finance organisation, acquisition and logistics as well as spending plan improvement (Monk & Wagner, 2012). In addition, certain components, for example, robotised work process and electronic endorsements, security, reporting/information warehousing and the improvement toolset, cross every single utilitarian module. As indicated by Murray & Coffin (2001), a fruitful ERP system gives state chiefs a solitary hotspot for solid, constant data that can be thought about crosswise over organisations and give simple, direct access to the state`s tremendous cluster of monetary and HR data. Notwithstanding this, it kills information clashes frequently experienced when utilising monetary bookkeeping programs that don`t interconnect or when twofold arrangements of books are kept and can`t be accommodated and give better following and institutionalisation of money related data.

ERP has been alluded to as a business working system that empowers better asset planning and enhanced conveyance of worth added items and administrations to clients. Despite the fact that ERP applications have been generally received by an assortment of commercial enterprises around the world, the difficulties confronted amid and post-implementation remain a developing concern. ERP systems are intricate bits of programming. Hence, numerous such implementations have been troublesome, extensive and over spending plan, were ended before culmination and neglected to accomplish their business destinations even a year after implementation (Lin, 2011).

It can be said that a Work Breakdown Structure is a project management device. It is characterised as a credential of each and every workout in the hierarchic enhancement of point of interest that places work to be done into short sensible errands with quantifiable contributions, yields, plans, and relegated responsibilities. A WBS is furthermore utilised for project costing. An unpredictable project is made sensible by first softening it into individual parts up a various levelled structure, known as Work Breakdown Structure (Lee, 2010). This structure characterises errands that can be finished freely of different undertakings, encouraging asset distribution, the task of obligations, and estimation and control of the project.


Implementation of ERP in Banking

It is noticed that banking industry has advanced enormously and as yet developing exponentially covering the whole scope of transactions and items under far reaching umbrella. In addition, when every such activity is done by a bank, it is known as Core banking. Critical different reasons separated from monetary drivers, for selecting centre banking system are globalisation, blasting IT industry and combination of commercial enterprises (Morris & Venkatesh, 2010). Today banking segment is feeling restricted of their present systems because of a combination of commercial enterprises and consistent expanding request from clients and in addition information management weight. In this way, the greater part of the banks are focussing on development as opposed to cost diminishment. It has been watched that banking division has tremendous potential for use of ERP because of its endless information situated nature. Moreover, ERP offers broad joining among different modules. It coordinates data, clients and different procedures for better profitability.

Madapusi & D`Souza (2012) reported that in banking, ERP helps in basic leadership which incorporates choice for vital, strategic and operational planning and uses different advancements which help in sparing time, lessening the cost, and compelling correspondence. Additionally, it comparatively gives an answer for different things which incorporate money bookkeeping, instalment handling, security of money and money management. This system additionally helps in investigating money related state of a venture, account management and readiness of monetary reports and explanations. Madapusi & D`Souza (2012) determined that all the back office systems and money related system can be incorporated utilising ERP systems. In like manner, it helps in successful income by disentangling preparing of active and approaching instalments. Moreover, it can be said that ERP additionally offers office for imparting different procedures of banks to clients, sellers and accomplices. Moreover, all reporting, planning and examination of bank resources are joined in one process, and everything is accessible on a single stage.

There are various different preferences which can`t be overlooked as they assume a basic part inside of the banking segment. In this way, it is said that ERP gives devices which screen each transaction continuously and another critical scope of administrations and is moreover in charge of fortifying the logistical ability which incorporates treatment of non-banking products and administrations and treatment of bank notes.

According to Dwivedi, et al (2013), there are 5 steps to effective implementation of ERP system within banking. It comprises:

1-      Strategic Planning

The underlying step is to dole out a project group, analyse current business procedures and data stream, set goals and build up a project plan.

Inside of the bank, it is essential to relegate a project group with labours from deals, consumer management, bookkeeping, buying, processes and upper management. Each individual must be concentrated on the accomplishment of the project and accountable for specific errands, for instance, building up a course of events, concluding targets, detailing a preparation plan. In addition, it is vital for the senior management to ensure they include first line labourers and in addition management on their group. Moreover, base the determination on the learning of the group and not the status of the representative (Lin, 2011).

At that point, it is imperative to look at current business forms. In this manner, it is vital to have the group achieve an inspection on which business events should be moved forward. Next is to accrue replicas of key reports, for example, receipts, group tickets and bill of replacing for the investigation. Notwithstanding this, the colleagues should likewise direct meetings with key workforce to reveal extra ranges of change required. On the other hand, goals are to be set and they must be obviously characterised before implementing the ERP arrangement. At long last, after this, the project plan must be produced (Kwak & Park, 2012). The group inside of the bank must build up a project plan which incorporates beforehand characterised objectives and targets, courses of events, preparing techniques, and additionally singular group obligations. The finished aftereffect of the project plan must be a schedule for every project colleague.


2-      Process Review

The second step is to survey programming capacities, recognise manual procedures and create standard working techniques. Experts of IT and Software must devote least three days of a concentrated survey of the product capacities for the project group. They must prepare on each part of the ERP programming to entirely teach the group on capabilities and distinguish holes (Monk & Wagner, 2012). Essentially, figuring out if alterations are required before representative preparing is significant. After this, the manual procedures of the banks are should have been distinguished. This should be possible by assessing which forms that are manual and should be computerised with the ERP system. This is a colossal assignment, yet it is basic to the achievement of the implementation.

3-      Data Collection and Review

Inside of this procedure, the banking information must be gathered; it must be changed over and must be audited totally. It is vital to figure out which data should be changed over through an investigation of current information. As per Morris & Venkatesh (2010), various banking firms make spreadsheets to gather and section the statistics into legitimate tables and it is seen that most ERP systems have a utility to transfer information from a spreadsheet to their database, so this is one of the vital viewpoints which needs huge thought. After fruition, every single gathered data needs to survey fittingly once it is gone into the ERP database. Information drives the business, so it is imperative that the information is precise. This is the perfect opportunity for improving data precision and re-setting up contact with an idle client.

4-      Training and Testing

It is comparatively significant to pre-test the information, confirm it and train the mentor which helps in reviewing the execution of the staff working at the lower levels and after that the last testing is executed. Perform the last testing. The project group should hone in the test database to affirm that all statistics are exact and working efficiently. They must utilise a complete week of genuine transaction information to push through the system to approve yield. After the implementation, the group should guarantee that the genuine test reflects the Standard Operating Procedures and figure out if adjustments are should have been made. Mentors must be prepared on the grounds that it is less exorbitant and exceptionally successful. Refresher preparing should likewise be given as required on an on-going premise. In this way, after all, the implementation procedure is finished, the last testing is done before utilising the system (Kwak & Park, 2012). The project group requires performing a last test on the statistics and processes once preparing is done and mark any required conventionalities. In the event that the careful testing is executed, there is no compelling reason to go for parallel testing.

5-      Going Live and Assessment

After the physical stock procedure is finished the adjusted section methodology are created for all modules. Every one of the archives and adjustments is tried completely. As clients will have help amid their first live transactions sellers must be accessible as of now. Presently the organised assessment plan needs to make which binds back to the objectives and destinations that were set in the planning stage. Furthermore, a post-implementation review should be performed after the system has been up and running for the main week for compromise purposes and three to six months taking after to test regardless of whether the expected ROI and business advantages are being figured it out (Dwivedi, et al., 2013). Contrasting genuine numbers and already settled benchmarks will uncover if the product apparatus does what it is proposed to do increase the value of the business. It is essential to occasionally survey the system`s execution to expand ROI.


Conclusion and Recommendations

It can be concluded that throughout the years, Implementation of ERP has helped banking division. The combination of information has helped banks to dissect money related condition, account management furthermore helped in readiness of budgetary reports and proclamations. It has likewise given an answer for some things including money management, money security, money bookkeeps and instalment preparing. The need of great importance is to perform centre banking exercises, expand the nature of client administration by coordinating its different segments, and evade information access.

Commercial ventures search for ERP arrangement that can give a typical innovation stage with abilities to break down business information. They hope to meet the worldwide business prerequisites, with at the same time holding fast to the nation particular necessities.



ERP implementations should be seen as a business-driven activity that will lastingly affect how the association works. Without inquiry, official contribution in basic leadership is basic to achievement. There should be a directing board of trustees with senior official representation from the business regions influenced by the implementation. The guiding board of trustees should get general reports on the project and be counselled by the project group when key issues or choices can`t be determined by the project group. In addition, guiding board individuals frequently assume a critical part in saying and supporting the business process proprietors included in the everyday exercises of the ERP implementation.


In has been seen that banks regularly locate the right adjust by setting up basic points of reference around which all the reliant groups on a project can plan. Notwithstanding this, groups should build up a work plan in light of these points of reference, and after that deal with their degree, timetable and resourcing to accomplish those basic turning points. This confines the danger made by conditions between work streams, exacerbating timetable and cost slippages over the project.

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