LO1 Understand the different approaches to quality management appropriate to commercial operations

Quality Management in Business

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Learning Outcomes

LO1 Understand the different approaches to quality management appropriate to commercial operations

LO2 Understand the benefits of quality management in a business and services context

LO3 Understand a range of quality controls and how service to the customer can be improved

LO4 Be able to apply the principles of quality management to improve the performance of an organisation.

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