to organise the work of an administrative function

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2.1 Agree specific, measurable, achievable, realistic and time-bound (SMART) objectives with their team
2.2 Specify how business targets and objectives will be achieved
2.3 Develop systems and standard operating procedures for administrative processes that meet organisational and legal requirements
2.4 Set key performance indicators (KPIs) that are capable of measuring the progress and efficiency of the work of an administrative function
2.5 Obtain resources likely to enable targets and objectives to be met within the agreed timescale

2.6 Allocate workloads in a way that is likely to meet targets, deadlines and budgetary constraints

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