Understand the role of the administrative function in the achievement of an organisation’s business objectives

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1.1 Evaluate the administrative needs of an organisation’s stakeholders
1.2 Explain the legal status and implications of service level agreements (SLA)
1.3 Evaluate the resource implications of fulfilling a SLA
1.4 Analyse the implications for administration of different types of organisational structure
1.5 Explain techniques to evaluate the efficiency and effectiveness of an administration function

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