1 Understand the techniques used to design a business process
1.1 Examine the principles and models of process management
1.2 Evaluate processes used to deliver organisational objectives that meet legal and industry regulations
1.3 Discuss how to apply analytical and problem-solving tools
2 Understand how to design a sustainable business process
2.1 Discuss how to identify processes that deliver organisational objectives, goals and outcomes
2.2 Evaluate ways in which sustainability can be integrated within the business process
2.3 Evaluate the criteria for designing a sustainable business process
2.4 Discuss types of resource that can be used to ensure that objectives are met
2.5 Explain how to establish the stakeholders and stakeholder responsibilities
3 Understand the need for the continuous management of business processes
3.1 Explain the importance of managing, monitoring and reviewing the business processes
3.2 Evaluate the systems and documentation implemented to monitor and review business processes
3.3 Discuss how to identify when corrective action is necessary to maintain effective business processes
3.4 Analyse the cost and benefit of implementing effective business processes
1 Understand the techniques used to design a business process
Process management: process identification; process specification; process documentation; process governance and management; process operation; process review; process modification; contribution of processes to business objectives; legal and regulatory compliance (external e.g. relevant national and international law, internal e.g. governance rules, business practice standards, safety, security)
Models and tools: conceptual models e.g. business reference model, workflow reference model, object transformation process model; purposes e.g. function definition, application interfaces, client interfaces, operation, control; problem solving tools e.g. brainstorming, cause-effect diagrams, fishbone diagrams, force field analysis; purposes e.g. problem identification, analysis, identification of potential solutions, resource requirements
2 Understand how to design a sustainable business process
Business process design: business process re-engineering (BPR); BPR cycle (process identification, analysis, design, testing, implementation); systematic design of business processes and workflows; alignment of processes to business objectives; application of information technology e.g. e-commerce, CAD/CAM, additive manufacturing
Sustainability: business continuity; business efficiency; sustainability criteria e.g. financial, economic, social, environmental; key performance indicators e.g. triple bottom line, wastage rates, level of carbon emissions; impact assessment for sustainability practices; techniques for integrating sustainability (governance, policies, procedures, practices); resource requirements e.g. capital, physical resources, human resources, intellectual capital
Stakeholders: internal e.g. managers, employees; external e.g. owners, lenders, government agencies, competitors; stakeholders’ interests e.g. claims, power, influence, priority; stakeholders’ responsibilities and obligations e.g. to their own interests, to business, to society to the environment; techniques for establishing stakeholder interests e.g. surveys, focus groups, horizon scanning
3 Understand the need for the continuous management of business processes
Managing business processes: design; implementation; operation; monitoring; review; evaluation; corrective action; process redevelopment; managerial influences (response to changes in the environment (internal, external)); importance including business improvement e.g. profitability, productivity, efficiency, cost control; maintaining competitive advantage
Documentation: design specifications; operating procedures and guides; recording data on system operation; reviews; evaluations; performance assessments; reporting
Impact measurement: productivity; profitability; efficiency; social impact; cost benefit analysis
