1 Understand the concept of Total Quality Management (TQM)
1.1 Discuss the importance of quality within an organisation
1.2 Explain the concept of Total Quality Management (TQM)
1.3 Discuss the theories of TQM
1.4 Analyse the difficulties associated with the implementation of TQM
2 Understand the culture needed to embed TQM
2.1 Explain the importance of teamwork in TQM
2.2 Discuss the role of training and development in embedding TQM into the culture of an organisation
2.3 Analyse the management techniques which underpin successful integration of TQM into the culture of an organisation
2.4 Evaluate the promotion of continuous quality improvement within an organisation’s culture
3 Understand the systems that support TQM
3.1 Describe methods of monitoring TQM
3.2 Explain methods of controlling TQM
3.3 Evaluate quality standards that support TQM
