Management Action Plan Student: Professor: Course title: Date: Management Action Plan An action plan refers to a document which lists the steps that need to be taken so as to accomplish a given goal. It is worth mentioning that an action plan clarifies the resources that are needed to attain the goal, formulates a timeline for when particular tasks should be completed, and determines the required resources (Teal et al., 2012). This Management Action Plan (MAP) documents 6 steps. The MAP provides a clear description or Opportunity for Improvement (OFI) which I have chosen. The desired outcome from my MAP implementation is also described exhaustively. In addition, this paper provides a detailed explanation of how the success of the MAP would be measured after the implementation as well as how ongoing performance would be monitored in order to prevent regression and loss of positive change that has occurred. Clarification of the Problem or Opportunity for Improvement Poor customer service – the selected problem or Opportunity for Improvement is customer service at the hospital. Customer service entails providing a service to a customer. In healthcare, patients are the customers and healthcare is the provided service. Patients have the ability and right to decide their healthcare provider and decide where they receive healthcare. With such autonomy, hospitals and physician practices need to offer good customer service
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