Appendix 4: Interview Questions
- What kind of alternative services can be introduced to efficiently help during rush hour?
- If there are long waiting times, how do you deal with customer dissatisfaction?
- Can you describe how you communicate with customers when they place an order?
- What is the average wait time in the Morning Café?
- Do you recommend any changes that could be made?
- Can you describe good customer service and what it entails?
- In your opinion, what causes low efficiency during service?
