Assessment Content

Applying your knowledge from the module to the Insure-You and Re-Call case studies (Appendix A), answer questions 1-5.  Support your answers with reference to relevant literature and research in the related areas using the Harvard Referencing system and examples from the case study to illustrate your points where appropriate.

Q1.  On completion of week 3:

Identify any rational approaches to the organisation of work at Insure-You.  Discuss how these may have impacted on organisational behaviour at the call centre. Using examples from Re-Call to illustrate your points, how could any negative impacts of rational work design be overcome?

Q2.  On completion of week 5

Evaluate the use of personality testing in the recruitment process at Insure-You and Re-Call.  What are the advantages and risks of this type of testing and how could the use of the tests be improved?

Q3.   On completion of week 7

Compare the approach to and effectiveness of leadership and teamworking at Insure-You and Re-Call.

Q4.   On completion of week 9

With reference to behavioural learning theory and the O.B. Mod application model, what changes would you make to the training approach at Insure-You and why? What factors might continue to act as a barrier to learning at the organisation?

Q5.   On completion of week 11

How effectively has the introduction of new technology been managed at Insure-You? With reference to relevant research and examples from Re-Call, how could Insure- You improve its approach to managing change in the future?

All answers must be:

• Between 600 and 800 words long. (NOTE: 800 words is the MAXIMUM word limit for each answer.  There is no +10% allowance on these questions.)
• Supported with relevant literature using the Harvard Referencing system.  This requires citations (references to relevant literature) within the answer itself which then must also be listed in full in a reference list at the end of your work. You may choose to place a reference list at the end of each question OR at the end of the full portfolio.  Work will not be awarded a pass grade at this level of study without a clear demonstration of this skill.
• Compiled into a SINGLE word document containing ALL answers which is uploaded into the assessment link on blackboard.

For the final submission you must:

• Submit all FIVE completed questions. 

Please note:  Your grade will be penalised if your portfolio is incomplete.  This includes missing answers, answers that fall short of the minimum word count, unreferenced answers and answers which clearly fail to attempt to address the question that has been asked.

• Include a completed title sheet (appendix B) at the front of your portfolio clearly indicating the FOUR questions you want to be graded.  Please note:  If you fail to submit this title sheet your tutor will automatically grade the first four answers in your portfolio

Work will be assessed using the undergraduate marking scale and the assessment rubric shown below.