1 Section 1. 3
1.1 Review emerging developments to inform approaches to employee voice and engagement. (AC 1.1) 3
1.2 Differentiate between employee involvement and employee participation and how it builds relationships. (AC 1.2) 4
1.3 Assess three employee voice tools and two approaches that might be used to drive employee engagement. (AC 1.3) 5
1.4 Critically evaluate the interrelationships between employee voice and organisational performance. (AC 1.4) 6
1.5 Explain the concept of better working lives and how this can be designed. (AC 1.5) 7
2 Section Two. 8
2.1 Distinguish between organisational conflict and misbehaviour and between informal and formal conflict. (AC 2.1) 8
2.2 Distinguish between official and unofficial employee action. (AC 2.2) 8
2.3 Assess emerging trends in the types of conflict and industrial sanctions. (AC 2.3) 9
2.4 Distinguish between third-party conciliation, mediation and arbitration. (AC 2.4) 10
2.5 Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues. (AC 3.1) 10
2.6 Analyse key causes of employee grievances. (AC 3.2) 11
2.7 Explain the skills required for effective grievance and discipline-handling procedures. (AC 3.3) 12
2.8 Advise on the importance of handling grievances effectively. (AC 3.4) 13
2.9 Explain the main provisions of collective employment law. (AC 4.1) 13
2.10 Compare the types of employee bodies, union and non-union forms of employee representation. (AC 4.2) 14
2.11 Evaluate the purpose of collective bargaining and how it works. (AC 4.3) 15
