Develop and communicate guidelines and procedures for using e-mail effectively

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Assessment criteria:

2.1 Develop  and communicate guidelines and procedures for using e-mail effectively
2.2 Read and respond appropriately to e-mail messages and attachments 
2.3 Use email software tools and techniques to automate responses 
2.4 Explain why, how and when to archive messages
2.5 Organise, store and archive e-mail messages effectively 
2.6 Customise e-mail software to make it easier to use 
2.7 Explain how to minimise e-mail problems 
2.8 Respond appropriately to email problems 

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