Assessment criteria:
2.1 Develop and communicate guidelines and procedures for using e-mail effectively
2.2 Read and respond appropriately to e-mail messages and attachments
2.3 Use email software tools and techniques to automate responses
2.4 Explain why, how and when to archive messages
2.5 Organise, store and archive e-mail messages effectively
2.6 Customise e-mail software to make it easier to use
2.7 Explain how to minimise e-mail problems
2.8 Respond appropriately to email problems
