What is the impact of financial technology on the customer decision-making to use services of the UK high-street money transfer operators?
- 1. To understand how FinTech has affected consumer buying-decisions when remitting money abroad from the UK.
- 2. To analyse how FinTech has influenced the customer experience and post purchase behavior to use the high street money transfer operators.
- 3. Identify other factors that have influenced customer decision-making of the UK money transfer operators.