THE HELP DESK IDEA IS PRIMARILY ASSOCIATED WITH WHICH PROJECT ACTIVITY?

The help desk idea is primarily associated with which project activity?

Select one:

1. Train Users
2. Build prototypes
3. Staff the project
4. Verify and Test
5. End user support
6. None of the other options are correct

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You are advising a company that wishes to cut back its in-house IT dramatically and purchase one or more packages that will run the whole business. You are most likely to suggest a/n?

Select one:

1. Enterprise Resource Planning (ERP)
2. Business Process Reengineering (BPR)
3. Software House
4. Supersystem
5. None of the other options are correct

In Object-Oriented Analysis, user interactions that are required to complete tasks are called?

Select one:

1. User Case Diagrams
2. Events
3. Classes
4. User Interfaces
5. Objects/messages

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An automation boundary is best described as the separation between the ____.

Select one:

1. system and its environment
2. automated part of a system and the manual part of a system
3. manual part of a system and its environment
4. automated part of a system and its environment

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Management has asked you to design a system that will allow senior managers to communicate with key personel even though they may be in offices spread around the world.

They are interested in using modern technology to utilise the full potential of staff knowledge. The type of system most likely chosen would be a/n?

Select one:

1. Decison Support System (DSS)
2. Transaction Processing System (TPS)
3. Business Intillegence system
4. Collaboration Support System (CSS)
5. None of the other options are correct

Information System developments often use a combination of the traditional approach and the object-oriented approach.

Which of the following responses best applies to this statement? 

Select one:

1. Some Information Systems use a combination of the two approaches.
2. Many Information Systems use a combination of both approaches.
3. Some Information Systems use a combination of approaches across the full SDLC but use only one approach within each of the phases.
4. Many Information Systems use a combination of both approaches but it is very risky.
5. None of the other options are correct

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A plan showing the hardware, software and comminications networks required to implement an information system is called?

Select one:

1. Network Plan
2. Technology Architecture Plan
3. Technical Plan
4. ERP

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The ____ is an object-oriented system development methodology offered by IBM’s Rational Software.

Select one:

1. user-centered design
2. Unified Process (UP)
3. sociotechnical systems
4. waterfall approach
5. None of the other options are correct

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I am a thing in a computer system that responds to messages and works together with other things of my type to accomplish tasks. I am a/n?

Select one:

1. Process
2. Prototype
3. Object
4. Use Case
5. None of the other options are correct