. Understand the management of an administrative function

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1.1 Evaluate the way in which the purpose and values of an organisation affect the design and delivery of administrative services 1.2 Analyse the role of IT systems in the delivery of administrative services 1.3 Explain how budgetary constraints affect administrative functions 1.4 Analyse techniques to manage team members 1.5 Evaluate the role of stakeholder feedback in the design and delivery of administrative services 1.6 Explain techniques used to monitor and evaluate administrative work 1.7 Explain techniques to manage bottlenecks and downtime in a way that meets volume targets and quality s

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