SRF Unit Code: 20702G
Assignment 1: Communicating in IT
The aim of this unit is to enable learners to use IT tools to communicate and exchange information safely, securely, and effectively with different audiences. Learners will also consider the impacts of IT on individuals, communities, and society.
Communication skills are key to success in any sector but are particularly important in highly technical sectors such as IT where the language used can become full of jargon. It is important that learners are able to communicate with technical and nontechnical staff and understand how interpersonal skills affect communication.
IT provides opportunities for us to communicate more effectively using many different tools. Therefore, as well as developing interpersonal skills through more traditional methods of communication such as the spoken word, learners will be introduced to the software packages and tools that are used to present information.
Learners will be prompted to consider their audience when discussing IT-related information. Explaining an IT-related topic to a non-technical person can be challenging and avoiding jargon difficult. Learners will communicate with people with technical knowledge as well as those without.
On completion of this unit a learner should:
1. Be able to communicate information to suit audience, purpose, and content.
2. Be able to use IT tools to communicate and exchange information.
3. Understand the impact of IT on individuals, communities, and society.
General communication skills:
• Adapting content and style to audience, e.g. modulating voice, terminology, Format.
• Providing accurate information.
• Techniques for engaging audience interest, e.g. changing intonation, use of
technology such as multimedia or use of animation in presentations.
Ensuring the message gets across, e.g. asking questions to check understanding.
