This unit will support you to develop your knowledge and understanding of the nature of working relationships and how to work in ways that agreed with your employer. You will look at your role in relation to quality assurance processes and how to gain support and advice
ANALYSE - to study or examine something in detail (looking at all the component parts of the whole) to discover more about it, i.e., what works well, what does not, how is it beneficial.
A conclusion could follow - what possible changes can be made as an improvement.
EVALUATE - to judge or calculate the quality, importance, or value of something: i.e., why this is used, what purpose or value does it have, does it fulfil its purpose.
A conclusion could follow – to continue with the item, discontinue it, or suggest possible changes
1.1 Describe why it is important to work within the agreed scope of your role, responsibilities, and training
1.2 Define the term ‘delegated healthcare task’. Identify who may delegate a healthcare task and explain why they may be delegated. (see below guidance)
1.5 Explain your role in quality assurance processes and promoting positive experiences for individuals accessing care. (see below guidance)
2.1 Explain how a working relationship is different from a personal relationship and describe different working relationships within your workplace. (see below guidance)
2.2 Explain why it is important to work in partnership with others and identify the different skills and approaches you use when working in partnership with others.
2.3 Describe how and when to access support and advice about:
- Partnership working
- Resolving conflicts in relationships and partnerships
Guidance
Delegated healthcare tasks: is a health intervention or activity, usually of a clinical nature, that a registered healthcare professional delegates to a paid care worker. It is recognised that not all care and support workers will have healthcare tasks delegated to them. However, it is important that you develop an understanding of what these are and the requirements around them. This is to help prepare you for potential delegated responsibility in the future. Delegated healthcare tasks may include, but are not limited to supporting:
- Skin integrity and wound healing by changing dressings
- A person’s nutrition using percutaneous endoscopic gastronomy (PEG)
- A person to manage their diabetes through insulin administration and monitoring
Quality assurance processes: This will include your own role, understanding and accountability with internal governance and processes used such as assurance and auditing procedures.
Working relationships: Consider the following groups of people you have working relationships with:
- Individuals accessing care and support services
- The friends, family and loved ones of those accessing care and support services
- Peers and team members
- Other colleagues (paid and volunteers) within the organisation
- Managers and senior management
- Paid workers and volunteers from other organisations and teams
