The submission is in the form of an individual portfolio of evidence. You are to produce a portfolio of reflective evidence and take part in a simulated group activity. The portfolio should include the following:
1. completed personality and attribute audits and a reflective statement
2. a motivational group activity
3. a reflective presentation that includes the participation and outcome of areas 2 and 3 above. You are required to make use of headings, paragraphs, and subsections as appropriate, and all work must be supported with research and referenced using the Harvard referencing system (or an alternative system). You will need to provide a bibliography using the Harvard referencing system (or an alternative system).
Inaccurate use of referencing may lead to issues of plagiarism if not applied correctly. Word count is 2500–3000 words, although you will not be penalised for going under or exceeding the total word limit.
LO1 Reflect on own personality and perceptions to understand how individual difference informs and influences management approaches.
LO2 Apply content and process theories of motivation to create and maintain an effective workforce.
LO3 Participate in a group team activity for a given business situation to demonstrate effective team skills.
Development and delivery of HR solutions to the business that are appropriate to the organisational context.
• Ability to analyse facts and circumstances to determine the cause of a problem and being able to identify and select appropriate solutions.
• Ability to lead the improvement of people capability in the business or in own team.
• Development of and building and motivating teams by identifying their strengths and enabling development in the workplace
• Able to manage talent and performance.
• Able to reflect on own performance and working style, and their impact on others.
• Ability to plan own development and show commitment to the job and the profession.
Trendy Couture The organisation is a fashion retailer, with stores in multiple countries, for example England, Germany, Singapore, Thailand Vietnam. The Trendy Couture offers the latest fashion, beauty, and homeware at the best value on the high street. They keep the prices low and offer a large range of own-brand items.
They pay well and expect their staff to work hard. Managers can expect to work in a fast-paced environment but with a family feel and with good training and expertise on hand for support.
Role You are currently working as a Graduate Trainee Store Manager. You are responsible for leading, motivating and developing the team of store employees to ensure consistent delivery on standards, customer service and product knowledge, maximising the store’s sales potential and profitability.
You ensure that the delivery of the brand is in line with all visual merchandising guidelines and with creative flair, you proactively drive store performance across all departments. As part of your graduate training, the retail company provides ‘Master Class’ management training sessions led by the Executive Team. In each session, you will carry out individual and group activities with your peers. You are to record what you do and use the information gathered to reflect on your contribution and make justified improvements for self and towards creating an effective workforce.
Each ‘Master Class’ focuses on different aspects of leadership and management and involves different activities. Master Class 1 – Personality and Perceptions Complete a personality and attribute evaluation that audits your skills and personality traits. Discuss whether they are positive or negative in terms of management approaches. Reflect on personality and perceptions of self in terms of your own performance.
Master Class 2 – Motivation As part of the training, you have been asked to provide solutions for addressing low morale, lack of focus and productivity of employees on the shop floor. Staff work long shifts, are often dealing with challenging customers and work can be repetitive. They often work in isolation.
You are to work in a small group of your peers to prepare, produce and deliver a short, dynamic motivational activity for the rest of the management team to take part in. You should fully participate in the creation and management of this activity.
The activity should apply content and process theories of motivation. Discuss the outcome of the activity with your peers to critically assess how successful the application of motivation theories can be.
Master Class 3 – Reflection Following the group activity in Master Class 2 and the completion of the audits in Master Class 1, you are to present the outcome of your results and participation in the group activity. To support your improvements and recommendations, appropriate literature and additional business examples should be used. In your presentation, you should consider the following areas.
• Exploration of team and group behaviour and its relevance to an effective team.
• Assessment and reflection on the results of the audits, your participation in the group activity and the importance of personality etc. in effective workforce and managerial relationships.
• Challenge and reflection on your personal perspectives, traits and attributes, as well as your individual contribution to the group activity.
• Consideration and justification of the adaptation of self and business managers in creating an effective team and a motivated workforce
LO4: Examine how power, politics and culture can be used to influence employee behaviour and accomplish organisational goals
