The rise of sustainable leadership and management approaches to provide solutions for environmental, social, and economic challenges.
Introduction
The ability to lead and manage effectively is highly sought after by service industry employers as they seek to produce and develop managers who can motivate, enthuse and build respect throughout their workforce.
This unit is a Pearson-set unit; our chosen theme is detailed in the emboldened text, below.
The unit will enable students to explore and examine a relevant and current topical aspect of leadership and management in the context of the service sector environment. This unit also enables students to gain understanding of leadership and management principles, and to review their potential for a career in management in the service sector. After exploring organisations’ structures and cultures they will learn classical management theories and leadership styles and how these are applied to managing commercial organisations.
In addition to the students gaining a good understanding of how management theories are practiced in today’s industries, they will evaluate effective management and leadership skills for the service industries through application and reflection on skills required and applied in a service industry context.
Global challenges facing the Hospitality and Travel & Tourism industries
Circumstances over the last few years have seen the hospitality and tourism industry experience transformation at a breakneck speed. As the post pandemic recovery continues challenges continue to slow growth; rising inflation, lagging infrastructure, geopolitical uncertainty, staffing shortages, and the energy crisis have all converged to create a range of new challenges and issues, for travellers, and the hospitality and tourism industry alike.
On the bright side, recovery is on the horizon and hospitality and tourism business are rebuilding. But some geographies and industry sectors will face steeper challenges as they navigate their way forward. The industry must continue to overcome and address these through strong leadership and management.
The COVID-19 pandemic has dramatically impacted the service industry, inevitably affecting disproportionately those businesses that exist to support social interactions
and placing strains on both supply and demand. As the pandemic continues to affect the industry: lock-down periods, and international and local restrictions on movement have led to a huge drop in revenues and a situation of emergency due to financial difficulties: • Dramatically lower revenues due to the uncertainty in the whole hospitality and travel ecosystem. • Uncertainty about the timing and speed of the recovery depending on the arrival of treatments for the virus in order to return to “normal” However, throughout the pandemic businesses have proven to be incredibly resilient. They have adapted their operations accordingly and innovatively introduced new ways of generating revenue – from providing takeaway meals and Home Food Kits to embracing new technology and maximising the use of outdoor space. This adaptability offers a blueprint for the future and gives hope that the businesses that have survived during the pandemic, and those that follow, will emerge stronger than before.
Learner will be reflecting on modern hospitality business practices, the assessment tasks do not rely solely on written and presentational activities. They are therefore reflective of the blended learning that students have undertaken during their time at Nelson College London.
Students will learn different approaches to leadership and management, which they will be able to adapt and adopt for their future careers. Students will be able to use this knowledge to develop further upon the strong foundations that they have already built during their time at Nelson College.
The submission will take the form of a report.
The report may be prepared in Word, Pages or other suitable document-based or publication-based software programme.
The Evidence consist of One Activity corresponding to Learning Outcomes (1 , 2, 3 & 4) and related to the assignment title;
The rise of sustainable leadership and management approaches to provide solutions for environmental, social, and economic challenges.
The Report should be uploaded to the VLE, to the Assignment Tab,
There is no maximum or minimum length to this document, but it is likely to require around 2500 -4000 words
A bibliography should also be provided using the Harvard referencing system (on the notes sheet).
Your document must include, as an appendix, all the references that you have used to gather the information (using the Harvard referencing style).
LO1 Review classical management theories and leadership styles
LO2 Explore the factors that influence different management styles and structures in a service industry context
LO3 Assess current and future management and leadership skills for the service sector.
LO4: Demonstrate management and leadership skills in a service industry context
You have been selected to participate in a practical project aimed at applying sustainable leadership and management practices within the hospitality industry ( A hospitality organisation of your choice ). The management has expressed interest in adopting more environmentally friendly and socially responsible initiatives, and they have welcomed your input and assistance.
You are required to develop a comprehensive proposal outlining sustainable leadership and management approaches tailored to the hotel`s operations. This proposal should include specific recommendations for reducing carbon footprint, minimising waste, promoting fair labour practices, and supporting local communities.
The benefits of implementing sustainable leadership practices, both in terms of environmental impact and financial viability, whilst working collaboratively with staff to implement the proposed sustainable practices. This may involve training sessions, policy revisions, infrastructure upgrades, and ongoing monitoring and evaluation.
Your report is expected to include the following highlights:
LO1:
- A review of the classical Management theories(Bureaucratic, Scientific and Administrative Theories) in relation to the hospitality industry
- Explain the roles of a leader and different leadership styles applicable in the post-pandemic, using a chosen hospitality organisation (can chose your place of work)
- Identify and review various leadership styles and clearly recommend which style(s) can be used in The rise of sustainable leadership and management approaches to provide solutions for environmental, social, and economic challenges.
- Compare and contrast leadership styles and how sustainable leadership approaches can influence them in your chosen hospitality organisation or place of work, identifying their advantages and disadvantages.
- Analyse management and leadership styles in a specific service sector organisation in relation to organisational structure and culture.(using Handy’s model or Deal and Kennedy models)
- Evaluate a specific organisation’s current leadership strategies and leadership style at your chosen hospitality organisation using examples or experience. Providing evidence of the organisation’s practice.
LO2:
- Investigate the internal and external factors that influence the use of sustainable leadership approaches in relation to environmental, social, and economic challenges facing your chosen hospitality organisation.
- Analyse the internal and external factors that influence management styles and structures in a selected service industry organisation, identifying strengths and weaknesses
- Present a critical view on specific changes in management styles, using post-pandemic sustainable leadership and management approaches.
LO3:
- Assess current management and leadership ‘hard’ and ‘soft’ skills, providing evidence from specific service sector examples
- Discuss future management and leadership skills required by sustainable leadership approaches, stating how these can be achieved. Make use of the strategies highlighted in the scenario.
- (Evaluate) Discuss the importance of sustainable leadership approaches that leadership requires to overcome the Impact of the Pandemic using sustainable tourism and global challenges.
- Critically analyse how specific management skills have been influenced and changed by internal and external factors in a selected service industry organisation. .
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LO4:
- Compare and contrast different service industry organisations sustainable leadership approaches, in implementing change (The change proposal could be specific recommendations for reducing carbon footprint, minimising waste, promoting fair labour practices, and supporting local communities, training sessions, policy revisions, infrastructure upgrades etc.) using one established Change management Model (Lewin, ADPARK, Kotter’s etc.)
- Analyse how change management affects management and leadership skills and styles using sustainable leadership approaches.
- Critically evaluate how, in response to change, implementing sustainable leadership approaches can be effective in the service sector.
