Assignment Questions Background
Total Quality Management (TQM) can be described to be a management philosophy embracing all activities, through which the needs and expectations of the customer and the objectives, of the organisation are satisfied in the most effective and efficient way. TQM is a holistic approach where all members of an organization participate in improving processes, products, services, and the culture in which they work. Benchmarking can be a useful tool to make breakthrough changes within an organisation.
Assignment Task Using Benchmarking and a tool of your choice from the list below, critically evaluate how an organisation can successfully implement the TQM tools chosen. (LO1,2 &3)
• Six Sigma
• Jidoka • JIT (Just in Time)
• Kaizen
